I've been a loyal Jewel shopper all of my life. One thing I love about Jewel is that they always accept my coupons regardless of expiration date (Walgreen's doesn't, just one reason why I hate those bastards). Today I got my hair cut and went to the nearby Jewel at 2940 N. Ashland Ave in Chicago.
"Uh, this coupon is expired," said the clerk.
"Well, we don't take expired coupons."
"What? I've been shopping at Jewel for 20 years, and I've never had an expired coupon refused." I had a wall-eyed fit right there in the line. I made him call the manager on duty.
"Sir, that's been our policy since I've been here, and I started eight years ago."
"That's bull. I've used expired coupons here before. No one at any other Jewel has rejected my expired coupons. If I wanted that crap, I'd shop at Walgreen's." I shop at six Jewels regularly and a dozen more occasionally, so I am speaking from broad experience (I am somewhat of a grocery store fanatic). Heck, I've used crumpled-up coupons that were obviously long beyond their expiration date, and no one ever cared.
When a local Osco (the drugstore side of Jewel) became a CVS/pharmacy and started enforcing expiration dates, the manager, who had been the Osco manager before, acknowledged that it was a policy change and even accepted my old coupons that one time just to make me happy. The bastards at the Jewel on Ashland obviously are not concerned with customer satisfaction.
If I hadn't spent an hour shopping, I would have left the cartful of bagged groceries and walked away. As it was, I spent $100 there. I told them I was never shopping there again. "Have a nice day, sir." Bullshit. I hate "have a nice day" even when it is pseudo-sincere, so F*** YOU, you patronizing bastards. You just lost a $100 a week customer over a lousy $1 coupon. I hope you're proud of yourselves.